Fictional example, not a live assessment.
Example task · Restaurant reservations
From finding you to booking a table.
A customer wants dinner on Saturday. The task: find the restaurant and a clear way to request a table.
01 · Booking path
The next step is missing.
- Example finding
- The restaurant's site describes the menu, but has no visible booking link. The path stops before the customer can request a table.
- Example fix
- Add a clearly labeled Book a table link in the main navigation and restaurant details. Point it to an accessible booking page.
- What the change would enable
- A direct route from the restaurant's information to a reservation request.
02 · Planning the visit
The hours do not agree.
- Example finding
- The homepage and contact page show different Saturday hours, leaving the customer unsure when dinner service starts.
- Example fix
- Publish the confirmed hours consistently on both pages. Keep the address and contact details together and easy to find.
- What the change would enable
- One consistent answer about when and where to visit.